Arthur MeyerTips for Great SurveysOur customer is the main data source. (…) it does not suffice for you to simply ask and believe you are getting a 100% honest and…7 min read·May 31, 2021----
Arthur MeyerCustomer JourneyCustomer journey is the first step to any work which has the goal to improve the customer’s experience — these are my tips to create yours.6 min read·May 19, 2021----
Arthur MeyerCX for FoundersLast week I launched a challenge which I really liked, to type in the “name of an entrepreneur” followed by the word “customer” on Google.4 min read·May 4, 2021----
Arthur MeyerExperiência do colaborador(…) a confiança é a base Neurocientífica do Engajamento.3 min read·Apr 28, 2021----
Arthur MeyerEmployee Experience(…) trust is the Neuroscientific basis for Engagement.3 min read·Apr 28, 2021----
Arthur MeyerCX is an infinite gameWe compete for something which’ll always be there, irregardless of the existence of our companies: the memories of our customers.5 min read·Apr 22, 2021----
Arthur MeyerThe CX’s customerWhoever ‘offers’ the experience to the customer is not the CX Team.5 min read·Apr 22, 2021----
Arthur MeyerData categories for CXWe know the interaction the customer has with your company is what determines which memory they will build about your brand.5 min read·Apr 22, 2021----
Arthur MeyerDetalhes da experiência do clienteTrabalho com pesquisas que monitoram a experiência do cliente desde sempre. Na verdade, desde o meu segundo estágio, ainda na faculdade…3 min read·Apr 21, 2021----
Arthur MeyerDetails of the customer’s experienceWhen was the last time you were your own company’s customer?3 min read·Apr 21, 2021----